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Fair Use and Parody

Our crack legal team has suggested we mention that the prevoius post was entirely a work of fiction and intended as parody. Or that the previous post was inserted into our feed by a nefarious hacker. I can't remember which.

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Google accidentally leaks additional planned features for News personalization.

Just before today's update to Google's News personalization form, this version appeared for a few brief seconds, shedding light on possible new features in an upcoming release...

Google news featured uncovered

1. Given the current polarized atmosphere, providing the ability to filter results according to political leanings is not surprising, but the default settings will be viewed as a bit heavy handed.

2. After countless complaints, Google apparently has agreed that users should be able to dial back the Panda update in News results because "spun" articles have such a rich tradition in American journalism.

3. While less sinister than hiring an agency to highlight a competitors shortcomings, referring to this feature as "Personalization" is a bit of a stretch. An internal document claims that the "None" and "Fewer" buttons were omitted due to the long label, but a casual glance shows this is not entirely true.

4. We almost missed this one. Unable to find a legal way to incorporate results from other search engines, Google, in a bold move, will evidently allow users to swap algorithms to uncover otherwise missing results.

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The Top, #1, Most Important Step to Improve Local Search Results

When 32 top experts on local SEO were asked to identify the most important factors for achieving greater visibility in local search, there was nearly unanimous agreement on what belongs at the top of the list: Claim and update your Google Places page. Assuming Google knows you exist, Google has already created your "Places" listing, including a dedicated page with details about your business, photos, reviews, and more. So where does this information come from? Unless you have claimed your own page, it comes from anywhere Google can get it, including submissions from random strangers and your competitors. So here's a quick why, where, and how to claim and update your page:

Why?
  • The Google Places page may the first thing people see about your business, so you want to make a good first impression.
  • A "claimed" page will actually rank better in search engine results—Google insiders have confirmed this.
  • Claiming your page will protect it from inaccurate or malicious posting, since you will be the only one who can edit your business info. (Reviews, of course, cannot be edited or removed.)
  • Once claimed, you can enhance the page by adding photos, videos, coupons, weekly specials, etc.
Where?
  • If you don't already have a Google Account, create your free account at www.google.com/accounts.
  • Go to Google Maps, search for your business name, and click on the "more info" link next to the name.
  • If you see "Business owner?" in the upper right, click the link to begin the process.
  • If you see "Owner-verified Listing" someone (either in your company or outside) has already claimed the page.
  • If you did not find your business on Google Maps, go to http://www.google.com/local/add to add a new listing.
How?
  • Fill out the basic information about your business, including Company, Address, Phone, Website, etc.
  • Be sure to use all your important keywords in the business description.
  • Click "Next" to enter Categories, Hours of Operation, Payment Options, Photos, and Video.
  • Use the "Additional Details" section to add custom information fields to your listing.
  • Google will ask you to verify ownership via one of three methods: phone, text message, or snail mail.

You've done it! And it was easy and free! Now keep the listing updated, continuing to add timely information, specials, events, etc., and responding politely and professionally to reviews. And don't forget to check out your Google Places dashboard to view analytics on activity, impressions, actions, keywords and more.

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The Four Pillars of Online Marketing: Search, Mobile, Local and Social

In a recent interview, Google Vice President, Marissa Mayer, succinctly summed up her company's four key areas of business: Search, Mobile, Local and Social.

Nice to know, but if you're a small business owner, why should you care about how Google is structuring their business? Because, while Google's product may be information, Google's business is advertising. And Google has structured their business model around the four spaces that matter to any advertiser or business trying to reach people online.

So Google's "four key areas" provides a valuable metric by which to measure the reach and scope of our online marketing efforts. Or, put another way, 'Does our marketing plan really take advantage of the full spectrum from Search to Mobile to Local to Social?' Even today, the majority of businesses have have barely tackled half of one, i.e., they've worked on SEO for their Web site. (Paid advertising being the other half of Search.)

SEO has been the golden calf of online marketing for well over a decade, and it's still critical to your online success. But online marketing is not a one-cylinder vehicle, and putting all your effort into tuning one cylinder may leave your business sputtering and making little headway. Why not build on what you've already accomplished by exploring news ways to reach more customers in new spaces online.

Lucky for us, Google has given us a nice set of buckets to help organize our ideas. Here's a non-comprehensive list to jump-start your thinking. Which of these online marketing tools or techniques have you employed, and which do you need to learn more about?

Search
  • Search Engine Optimization (SEO)
    • Keyword research
    • Onsite SEO
    • Inbound links
    • Competitive analysis
    • Linkbait
    • Article marketing
    • Google Analytics
  • Search Engine Marketing (SEM)
    • Multi-variate testing
    • Pay for Inclusion (PFI)
    • Pay-Per-Click (PPC)
    • Conversion tracking
Mobile
  • Mobile Web site
  • Mobile advertising
  • Text messaging (SMS)
  • Multi-media messaging (MMS)
  • SMS advertising
  • Voice (IVR)
  • Mobile applications
  • QR codes
Local
  • Citations
  • Google Places
  • Yahoo Local
  • Bing Local
  • Local directories
  • Google Tags
  • Offers through Groupon, Local Social
  • Event calendars
  • WIFI advertising
  • Classified ad sites
Social
  • Blogging
  • Guest blogging
  • Twitter account
  • Facebook page
  • Linked-In profile
  • YouTube channel
  • Reviews
  • Geo-social check-in apps
  • Digg, Reddit, Stumbleupon, etc.
  • Brand listening
  • Influence tracking

Feel free to tell me what I have left out or put in the wrong bucket. Then pick just one new opportunity from the list above and put it to work for your business.

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Localize Your Content - Improve Your SEO

A Google search returns a single list of results, but that list is usually made up of two very different types of results: organic and local. The local results can occur whether or not the searcher enters geographic terms. The likelihood of your Web site being included in those local results increases with the confidence Google has about your company's location and the degree to which your location matches the searcher's.

Optimizing a web site for local search used to mean simply displaying a business address on every page. These days, this is only a minor part of the process. Ranking well for local search requires an optimized Google Places page, listing in local directories, numerous external citations, and much more.

But what about good old on-site SEO? Is it really all that minor of a factor in local ranking? There is not universal agreement on this, but many experienced SEOs warn not to ignore this area.

Steve Hatcher of "GeoLocalSocial" says, "Your own website should be a strong citation for your listing. Good onpage SEO for your website strengthens those quality signals from that citation."

At a minimum, you'll want to list the cites and communities where the business operates. But there are many more ways to use location-based content to to make your site more visible in Google's increasingly location-dominated search results. And besides, location-based keywords can improve your organic ranking as well.

In his searchenginewatch.com article titled, "The Importance of Localized Content - Local SEO Takes Center Stage", Ray Comstock suggests creating dedicated pages that highlight content unique to your geographical area. Possible topics include:

  • Shipping rates
  • Sales tax differences
  • Warranty repair locations
  • Dealer locations
  • How products/services are adapted to local climate

Obviously, this only scratches the surface. Why not:

  • Add written driving directions noting streets and landmarks by name;
  • Include city and state along with every testimonial or customer quote;
  • List drive times from various surrounding locations;
  • Find ways to incorporate your state, city, or community frequently in page copy, such as "We are the first company in [location] to...", or, "We serve more customers in [location] than...", etc.

All of the above techniques have the additional advantage of making your content even more valuable to your customer, and do it in a way that is non-spammy and integrated seamlessly into your content. Comstock nicely sums up the motivation and the benefits of making these efforts:

"The key is to provide true value to these end users by surfacing very relevant information that is specific to them based on their city or state. By doing so you not only increase your propensity to show up in organic search queries in those places, but you also potentially improve your conversion rate by creating a more custom experience for those users..."

Be creative and think beyond the "Contact Us" page to make your site a rich target for location-aware searching.

Take Action...
Don't

These guys wrote the book on great customer service.
John Smith

Do

These guys wrote the book on great customer service.
John Smith, Kansas City, Missouri

Why

Non-spammy way to insert another location citation.

Don't

We are 20 minutes from downtown, and 15 minutes from the airport.

Do

We are 20 minutes from downtown Kansas City, Missouri, and 15 minutes from the Kansas City International Airport.

Why

People often search with landmarks, i.e., "Shoes near downtown Kansas City"

Don't

We are located at 4700 West 119th Street in Leawood, Kansas.

Do

We are located at 4700 West 119th Street in Leawood, Kansas.

From I-35, take the Quivera Road exit and proceed East 4 miles to Nall Avenue. Turn left at the next light into the Town Center Mall parking lot.

From I-435...

Why

Highways, streets and mall names are often used in search requests.

Don't

We are the only company in the city to offer...

Do

We are the only company in Overland Park, Kansas to offer..

Why

Non-spammy way to insert another location citation.

Don't

We serve customers throughout the metropolitan area.

Do

We serve customers in Leawood, Overland Park, Lenexa, Prairie Village, and throughout the greater Kansas City area.

Why

No one searches for "metropolitan area". Repeat city names where possible.

Don't

Three Area Locations:

123 Main Street
Kansas City, Missouri

4700 West 119th Street
Leawood, Kansas

456 Central Avenue
Overland Park, Kansas

Do

Three Area Locations:

123 Main Street
Kansas City, Missouri

4700 West 119th Street
Leawood, Kansas

456 Central Avenue
Overland Park, Kansas

Why

Using the entire address as anchor text to link to a dedicated page for each location gives you an internal link, a high-value landing page, and another opportunity to convert visitors to customers.

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